Return & Refund Policy

Last updated: October 24, 2026

At Tallora Naturals, every product is made with care and an appreciation for traditional ingredients and craftsmanship. We want you to be happy with your purchase and confident shopping with us.

Because our products include handmade personal-care items, we follow the return and refund guidelines below to protect product quality, hygiene, and the experience of every customer.

1. Returns and Exchanges

Due to the personal-care nature of our products, all sales of soaps, lotions, creams, balms, and other personal-care products are final once shipped. We cannot accept returns or exchanges for these items, whether opened, used, or unopened.

We are unable to offer returns or refunds for:

• Changes of mind or accidental purchases.

• Personal scent or fragrance preferences.

• Differences in texture, color, or appearance that are consistent with the natural variation of handmade products.

• Individual skin sensitivities or reactions to ingredients.

We encourage you to review each product's description and ingredient list carefully before placing your order. If you have questions about a product, please contact us before purchasing.

Candles and other non-personal-care products are also final sale unless they arrive damaged, defective, or incorrect, or another exception required by applicable law applies.

2. Damaged, Defective, or Incorrect Orders

We stand behind the quality of our products. If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at talloranaturals@outlook.com.

Please include:

• Your order number.

• A brief description of the problem.

• Clear photos of the product and, if applicable, the shipping box and packaging.

Please keep the original packaging until we have reviewed your claim.

Once we review the issue, we will work with you on an appropriate resolution, which may include a replacement, store credit, or refund, depending on the circumstances and applicable law. You will not be required to pay return shipping for an approved claim involving a damaged, defective, or incorrectly shipped item.

Please contact us before sending any item back. Unauthorized returns may not be accepted.

3. Lost or Missing Packages

If your tracking information has not updated for 7 consecutive days, or your order appears to be lost in transit, please contact us so we can investigate with the shipping carrier.

If tracking shows that your package was delivered but you have not received it, please check around your delivery location, with household members, and with your carrier before contacting us.

We will review the available tracking information and work with you toward an appropriate resolution. Each situation will be evaluated individually.

4. Order Cancellations and Changes

If you need to cancel or change an order, contact us as soon as possible.

We can accommodate cancellation or change requests only before the order has been processed for fulfillment. Once an order has been processed or shipped, we cannot guarantee that changes or cancellations will be possible.

Approved cancellations made before fulfillment will receive a refund to the original payment method.

5. Refund Processing

If a refund is approved, it will be issued to the original payment method. Processing times depend on your payment provider or financial institution.

Original shipping charges are generally nonrefundable, except where required by applicable law or when otherwise approved by Tallora Naturals.

6. Natural Variations in Handmade Products

Our products are crafted with care, and some variation is a natural part of handmade production. Minor differences in color, texture, shape, or finish may occur between batches.

These variations do not necessarily indicate a defect and are not, by themselves, grounds for a return or refund.

If you believe a product has a genuine quality issue, please contact us so we can review it.

7. Contact Us

Questions about this policy or an order? We are happy to help.

Tallora Naturals
Email: talloranaturals@outlook.com
Website: talloranaturals.com

Please include your order number when contacting us about an existing order.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.